This Privacy Policy explains how The Exceptional collects, uses, shares and protects personal information when you browse our website, purchase our products, create an account or contact us.

This policy should be read alongside our Terms and Conditions. It explains our data practices; simply browsing the website does not constitute consent to every use of your information. Where consent is required, we will request it separately.

The Exceptional (“we”, “us” or “our”) operates this online fragrance store serving customers in the United Arab Emirates. References to “you” include visitors, customers and people who contact us.

For questions about this policy or your personal information, email info@theexceptionalparfums.com.

We aim to collect only the information needed for the purposes described in this policy and to handle it in accordance with applicable data protection law.

Depending on the activity, processing may be necessary to fulfil your order, take steps you request before a purchase, comply with legal obligations, or take place with your consent or another basis permitted by law.

You can browse without creating an account. Technical information, such as your IP address and cookie identifiers, may still be collected and may qualify as personal information.

The information collected depends on how you interact with our store and which features you use.

4.1 Information You Provide

• Name, email address and telephone number.
• Billing and delivery addresses.
• Order details, purchase history, returns and customer-service correspondence.
• Account information and preferences, where account features are available.
• Reviews, feedback or other information you choose to submit.
• Payment-related information, such as payment status and transaction references. Payment credentials are processed through the payment provider used at checkout.

4.2 Information Collected Automatically

• IP address, browser type, device details and approximate location derived from technical information.
• Pages viewed, referral information and interactions with our website.
• Cookies, session identifiers and similar technologies, subject to applicable consent requirements.

4.3 Information From Service Providers

Providers involved in payments, delivery and fraud prevention may provide transaction confirmations, delivery updates or information needed to investigate an order.

We use information, as applicable, to:

• Process orders, payments, returns and refunds.
• Deliver products and provide order-status updates.
• Manage customer accounts where available.
• Respond to enquiries and provide customer support.
• Detect fraud, protect accounts and maintain website security.
• Maintain business records and meet legal obligations.
• Understand website performance and improve the shopping experience, subject to applicable consent requirements.
• Send promotional communications where you have opted in or where otherwise permitted by law.

You may unsubscribe from promotional emails using the link provided or by contacting us. Necessary communications about your orders may continue.

We may share information with providers that help operate the store, limited to the relevant purpose. These may include:

• Shopify and other providers supporting hosting, checkout and store operations.
• Payment processors and instalment-payment providers you choose at checkout.
• Delivery and fulfilment partners.
• Customer-support, email and IT service providers.
• Analytics or advertising providers, where those services are enabled and permitted by your privacy choices and applicable law.
• Professional advisers and authorities where legally necessary.

Some providers may process information outside the United Arab Emirates. Where international transfers occur, they must be handled using the safeguards or other conditions required by applicable law.

Contact us if you would like more information about the recipients or locations relevant to your data.

If customer accounts are available, you may use your account to review accessible order information and update your details. You can also contact us for help with your order or account information.

Keep your login details confidential and notify us promptly if you suspect unauthorised account access. Do not send passwords or full payment-card details by email.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure, taking account of the nature of the information and the associated risks.

No online system can guarantee absolute security. This does not remove our obligations to protect your information or to respond to a data-security incident as required by law.

Cookies and similar technologies may support the shopping cart, checkout, security and saved preferences. Depending on the services enabled, they may also support analytics and advertising.

Where required, optional tracking is subject to your consent. Use the privacy or cookie controls displayed on the website, where available, to review your choices. You may also manage cookies through your browser; blocking essential cookies may affect store functionality.

Contact us for information about the cookies and tracking services currently used by this store.

Payment providers, instalment services and external websites may process information under their own privacy notices. Review the relevant provider’s notice when using those services.

Our website may link to sites we do not operate. This policy does not describe their independent data practices. We remain responsible for obligations that applicable law places on us when we engage a provider to process information on our behalf.

Please provide accurate and current contact, billing and delivery details, and let us know if those details change. This helps us fulfil your order and communicate with you.

If personal information we hold about you is incorrect or incomplete, contact us to request a correction.

Depending on the law that applies and the circumstances, you may be entitled to:

• Request information about our processing and access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information when applicable legal conditions are met.
• Request restriction of, or object to, certain processing.
• Withdraw consent where processing relies on consent.
• Request transfer of your data where applicable.
• Raise a complaint with the competent data protection authority.

To make a request, email info@theexceptionalparfums.com. We may need to verify your identity before responding. Some requests may be subject to legal exceptions, such as requirements to retain order or accounting records.

Withdrawing consent does not affect processing that was lawful before withdrawal.

We keep information for as long as needed for the purpose for which it was collected, including order fulfilment, customer support, fraud prevention, legal claims and required business records.

Retention depends on the type of information and applicable legal requirements. When information is no longer needed, it should be deleted or anonymised as appropriate. Contact us for information about retention periods relevant to your data.

We may disclose information where necessary to comply with a legal obligation, a valid court order or a lawful request from a competent authority, or to establish, exercise or defend legal claims.

Any such disclosure is subject to applicable law and should be limited to information necessary for the relevant purpose.

Nothing in this policy excludes our data protection obligations or limits rights and remedies that cannot lawfully be excluded.

If you believe your information has been mishandled, please contact us so that we can investigate. You may also raise the matter with a competent authority where applicable.

We may update this policy to reflect changes in our services, data practices or legal requirements. The current version will be available on this page.

Where required, we will notify you of material changes and obtain fresh consent before using information for a new purpose that requires consent.

For privacy enquiries or requests relating to your information, email info@theexceptionalparfums.com. Please describe your request and include relevant order details if needed. Do not include passwords or full payment-card information.