This website is operated under the brand The Exceptional. Throughout this website, “we”, “us” and “our” refer to The Exceptional. These Terms and Conditions govern your use of our website and purchases made through our online store.

By using our website or placing an order, you agree to these Terms and the policies made available on our website, including our Privacy Policy, Shipping Policy and Return Policy. Please read these documents before purchasing.

Nothing in these Terms limits any consumer rights or remedies that cannot lawfully be excluded.

You must have the legal capacity to enter into a purchase agreement or use the website with the permission and supervision of a parent or legal guardian.

You may not use our website or products for an unlawful purpose, infringe another person’s rights, or introduce malicious software into our systems.

We may restrict access to the website or decline an order where reasonably necessary to prevent fraud, comply with law, or address misuse. Any action affecting a paid order will be handled in accordance with applicable law.

You may not reproduce, resell or commercially exploit our website content without our written permission, except where permitted by law.

We aim to keep product descriptions, prices and website information accurate and up to date. Information may occasionally contain errors or become outdated.

If you notice an error or need clarification about a product, please contact us before placing your order. This does not affect your rights where a product is incorrectly described.

Product availability, prices and promotions may change. The price and applicable charges for your order are those confirmed during checkout, subject to correction of errors in accordance with applicable law.

We may update website features or discontinue products. Changes will not remove rights attached to an order already accepted.

Some products may be available exclusively online or in limited quantities. We aim to represent product packaging, colours, sizes and descriptions accurately, although screen settings may affect how images appear.

Fragrance descriptions are intended to help you explore a scent. Individual scent preferences and the way a fragrance develops can vary.

Please follow the product’s instructions and storage guidance. Products must match their description and meet applicable legal requirements.

Please provide accurate billing, delivery and contact information, and keep your account details up to date. You are responsible for keeping your login credentials confidential.

We may contact you to verify an order. If an order cannot be fulfilled or must be cancelled, we will explain the issue and arrange any refund required by applicable law.

Available payment methods, currency, discounts, delivery charges and applicable taxes are shown during checkout. Please review the final amount before confirming your purchase.

Promotional codes are subject to the conditions published with the offer. Instalment options, including Tabby or Tamara where available, are subject to the provider’s approval and separate terms.

Delivery destinations, charges and estimated delivery times are set out in our Shipping Policy or during checkout. Please ensure that your delivery address is complete and correct.

If your order is delayed, damaged in transit or appears to be missing, contact us with your order number so that we can investigate and assist. Your applicable consumer rights remain unaffected.

Please review our Return Policy for the process and conditions for requesting a return, exchange or refund.

If an item is defective, damaged, incorrect or does not match its description, contact us with your order details and relevant photographs where available. We will assess the issue and provide the remedy required by applicable law.

Any policy on opened or used products does not exclude rights that apply to faulty or incorrectly supplied goods.

Our website may offer tools or services supplied by third parties. Where you choose to use them, their separate terms and privacy practices may apply.

We remain responsible for obligations that applicable law places on us. Please contact us if a third-party tool affects your order or prevents you from completing a purchase.

Our website may link to external websites that we do not operate. Please review their terms and privacy policies before providing information or making a purchase.

A link does not necessarily imply endorsement. These Terms do not govern independent transactions you enter into with another business.

If you submit a review, comment or other public contribution, you confirm that it reflects your experience and does not infringe another person’s rights.

You allow us to display your public submissions in connection with our products and website, subject to applicable law and our Privacy Policy. Private customer-service messages are not treated as public reviews.

We may remove unlawful, abusive, misleading or irrelevant content. Do not include confidential information or another person’s personal details in a public submission.

Our collection and use of personal information are described in our Privacy Policy. Please review that policy for information about how your data is handled and how to contact us about privacy matters.

If we identify an error relating to an order, we will contact you where appropriate and explain the available options. We will not change an accepted order’s price without your agreement.

If an order must be cancelled because of an error or unavailability, any payment due back to you will be refunded in accordance with applicable law.

You may not use this website or its content to:

• Carry out or encourage unlawful activity.
• Infringe intellectual property or other legal rights.
• Harass, threaten, defame or discriminate against others.
• Impersonate another person or submit fraudulent information.
• Upload malicious software or interfere with website security.
• Collect another person’s personal information without permission.
• Send spam or use automated tools in a way that disrupts the website.

We may restrict access where reasonably necessary to address such misuse, subject to applicable law.

Website availability may be affected by maintenance or technical interruptions. We will take reasonable steps to address issues brought to our attention.

Any limitation of liability applies only to the extent permitted by applicable law. Nothing in these Terms excludes liability or guarantees that cannot lawfully be excluded, or limits your mandatory rights relating to goods purchased from us.

You are responsible for unlawful or unauthorised use of the website by you. Any claim relating to such misuse will be assessed under applicable law; these Terms do not impose liability beyond what the law permits.

If a provision of these Terms is held to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

You may stop using the website at any time. We may suspend access for a material breach of these Terms or where required by law.

Ending website access does not remove obligations relating to accepted orders or your rights to refunds, remedies or assistance under applicable law.

These Terms, together with the policies and order information expressly incorporated into them, set out the terms governing your website use and purchases. They do not override mandatory legal protections or representations on which you are legally entitled to rely.

These Terms are governed by the applicable laws of the United Arab Emirates. This provision does not remove any mandatory protections that apply to you or prevent you from raising a complaint with a competent authority.

We may update these Terms and publish the revised version on this page. Updated Terms apply to future website use and purchases, subject to applicable law.

Changes do not retrospectively remove rights relating to an order placed before the update.

For questions about these Terms and Conditions or assistance with an order, email info@theexceptionalparfums.com. Please include your order number where relevant.