The Exceptional offers a simple and customer-friendly return experience. Subject to the conditions below, we provide a no-questions-asked free return policy for up to seven days from the date your order is delivered.
To qualify for a refund under this voluntary return policy, all items including complimentary promotional gifts must be returned within seven days of receiving your order and must meet the following conditions:

• Items must be unused, unaltered, and in fully sellable condition, exactly as received.
• Items must be returned in their original packaging, including boxes, dust covers, labels, tags, instructions, and authenticity cards where applicable.
• All returns must be accompanied by the original Order Confirmation.

Select the order you wish to return, choose the items for return, and complete the return request through the system.
A member of our team will contact you within forty-eight hours to arrange collection.

Refunds are issued after the return request is completed and the items have been inspected and approved. Once approved, refunds under our voluntary return policy will be processed as follows:

• Credit Card payments will be refunded to the original card within fourteen to twenty-one working days.
• Cash on Delivery payments will be refunded as store credit to your The Exceptional online wallet.

These arrangements do not limit any right to a monetary refund or a different remedy required by applicable law.

Damaged Goods and Incorrect Orders

If you receive a damaged item or an item that differs from what you ordered, please initiate a return through the standard returns process and contact us promptly. Where possible, keep the item and packaging in the condition received to help us assess the issue.
Replacements may be offered depending on stock availability.
Products with possible manufacturing defects may also fall under a manufacturer’s warranty.

The seven-day voluntary return window and unused-item conditions do not limit your statutory rights for faulty, damaged, or incorrectly supplied products.

For assistance, contact our customer care team at +971 565383900.

Please ensure that all product packaging is kept in good condition. For example, damaged perfume boxes or incomplete packaging may prevent resale and may affect your eligibility for a refund under our voluntary return policy.
Our collection agents may conduct an initial inspection upon pickup, but this does not guarantee final approval of the return.

Packaging requirements do not remove rights that apply to defective or incorrectly supplied products.

The Exceptional does not currently offer direct exchanges under its voluntary return policy.
Items may be returned through the standard returns process and a new order may be placed for replacement items.

This does not exclude a replacement or other remedy where required by applicable law.

We take great pride in offering luxury products of the highest standards. If you receive a faulty or damaged product, we want to know.

Contact our support team between 10 AM and 6 PM (UAE time) at +971 565383900 or email info@theexceptionalparfums.com.

The Exceptional reserves the right to monitor return activity and may refuse future orders from customers with unusually high return rates, subject to applicable law.

Nothing in this policy affects your consumer rights under UAE law.